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Subject
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Category
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Bug
Critical Bug (System Down, Major Feature Broken)
Major Bug (Affects Workflows but has Workaround)
Minor Bug (Cosmetic Issue, Typo, Minor Glitch)
Support
Hardware
Update
Account Management
Billing & Payment Issues
Feature Usage Support
How-to Guides
Technical Support
Sales & Enquiry
General Enquiry
Product Demo Request
Pricing & Packages
Customization Request
Partnership Inquiry
Updates & Maintenance
Release Notes
Upcoming Maintenance Notification
New Feature Announcement
Hardware & Devices (Only if you offer any hardware integrations, like Card Printers, Tablets, etc.)
Hardware Troubleshooting
Device Setup Guides
Warranty & Replacement Requests
Account Termination & Data Requests (Important for GDPR / PDPA compliance)
Data Export Request
Account Cancellation
Privacy Queries
Community / Feedback (Optional, but great for customer engagement)
Feature Request
General Feedback
Vote on New Features
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Description
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